excellence in team building and customer service

Team : The quality of our work depends on the quality of our people.

I would like to take this chance to send out an email to you all for another great week, great in many ways as this week was challenging.

Firstly the weather on Tuesday morning, but i was glad to see the communication to myself and also to our customers and stores was tremendous with all of us planning and preparing for any challenges that would arise, so the weather did not stop us from continually giving a 100% service, well done to all the team...

Secondly each and every one of you guys do a tremendous job out on the road, and within the customer as it is evident that customer service is still at the same high standard as expected when representing KDS. The challenges this week with customer was sickness our customer entailed, this was dealt with again very professionally with the whole Lanarkshire team quickly readjusting their day to cope with the extra workload, even though we have 3 new drivers from the academy in the team the level of commitment and professionalism never dropped, so well done guys all of the team in Lanarkshire.

Glasgow team Monday and Tuesday major challenges with customer with these two days but again, 100% commitment and professionalism from all the team at the store and the supporting guys, a lot of hours worked on the Monday and Tuesday so thank you guys for that, as we know the store are going through a change at the moment, I held a meeting todaywith customer and it is crystal clear the team that are with customer we are working very well together as there not a better feeling when you go into  to a customer to hear great feedback not just from store but custsomer customers also so well done guys...

Ayrshire team another successful week with each of you taking ownership of the routes and also giving solutions to any challenges, John look forward to your emails as there is always a great attitude with you which you can see when reading the words you use in emails.

Ad-Hoc this week well done to KDS team and had the pleasure of servicing a new customer so 3 early starts and late finishes, so enjoy your holiday.
Another busy week with ad-hoc but again with 4 routes being covered the week so massive effort from all team involved thank you. I have already got some customer surveys back on these routes and again we are scoring high.. so excellent work.

All contract routes another successful week with no issues or challenges arising throughout the week so well done guys..

I could go on and on all night guys but at the end of the day or week there has been tremendous effort again from all the team, and great feed back every time i speak to any customer..Quality shines through....

HAVE A FANTASTIC WEEKEND TEAM SEE YOU ALL MONDAY...

Posted by Stevie Kidd on 28 February 2010 in : KDS Training, KDS Youth Training, Kidd's Distribution Services - KDS Distribution, Personal Enhancement, Road Safety, Training corporate, Training employability

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